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What happens if my EICR inspection comes back as unsatisfactory?

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What do you need to do if you get an unsatisfactory EICR? And if you receive an unsatisfactory electrical certificate, what must you do next?

If you are a landlord, you must have an EICR inspection carried out at each property you own every five years.

An EICR will test the electrical installation in your property, letting you know if any parts of it are faulty. Your report will then come back as ‘satisfactory’ or ‘unsatisfactory’.

You may be wondering what you need to do if your report comes back as unsatisfactory. Do you have to get any faults fixed, and in what timescale?

And more importantly… do you have to pay for another EICR report?

If you have found yourself with an unsatisfactory EICR report… here’s what you need to do next.

What criteria will lead to my EICR report coming back as unsatisfactory?

During an EICR inspection, any faults found will be identified on the report and graded using the following codes.

  • Code 1 (C1): Danger present. Risk of injury. Immediate remedial action required. These installations must be made safe as soon as possible
  • Code 2 (C2): Potentially dangerous. Urgent remedial action required. These installations must also be made safe as soon as possible
  • Further Investigation (FI): Further investigation required without delay. This usually means that the inspector will need to return to investigate the issue further
  • Code 3 (C3): Improvement recommended. You do not need to get this fixed, but it is recommended you do

A C1, C2 or FI code will mean that your EICR inspection will be marked as unsatisfactory.

More information about the EICR classification codes

If my EICR report is unsatisfactory, what happens next?

You need to carry out remedial work to get the issues in the report investigated and repaired. By ‘remedial work’, we mean any electrical work needed to put any problems right.

If you are a landlord, you must carry out any repairs identified within 28 days of the inspection.

If your engineer identifies a critical issue, they may insist that it is fixed sooner than 28 days. If this is the case, the problem will be highlighted in the report.

When the work is completed, the engineer will provide written confirmation that they have carried out the work. You must give this to the tenants living in the property as well as your local authority within 28 days of the remedial work being carried out.

If my EICR report is unsatisfactory, do I need to have another EICR carried out at my property?

No.

The written confirmation provided by your engineer shows that you have taken action to turn the ‘unsatisfactory’ result of your EICR into a ‘satisfactory’ one.

This means you don’t need a retest.

Can I move a tenant in with an unsatisfactory EICR?

If your property is vacant, you must repair any faults identified before you move tenants in.

This is because the faults identified with an unsatisfactory electrical certificate may endanger the tenants if not fixed.

More information about EICR for landlords

Get peace of mind when it comes to your EICR inspection with Hawkesworth

Unsatisfactory electrical reports are common, especially in older buildings. The main thing is to ensure that any issues are fixed as soon as possible.

At Hawkesworth, our skilled EICR specialists will thoroughly check your electrical installation and let you know what you need to do if you have an unsatisfactory EICR. We can also carry out any remedial work needed to put things right.

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Trish Connor
14:12 13 Mar 25
Hawkesworth is a trustworthy reliable company who have been servicing our commercial sites for many years. The process to request is easy and the work undertaken is top class. The site visit engineers are thorough and respectable of our premises and are always happy to help with any queries we may have
Shirley Taylor
15:57 12 Mar 25
Excellent service from all of the team. From the initial booking in to the PAT test and report received. Very professional and kept updated of status every step of the way. I would highly recommend. Good pricing too which is a bonus in the current climate!
Fiona Duncan
16:13 11 Mar 25
Excellent company to deal with. Always reliable with pleasant professional staff. Can't fault.
Martin Smith
11:15 11 Mar 25
We have used Hawkesworth for a number of years. the staff and Engineers are very helpful. If a plan changes we are informed straight away. Great service.
Andrew Coulson
12:05 10 Mar 25
Excellent service. Reliable, efficient and detailed reporting! Absolutely recommended.
Antony Farthing
17:42 11 Feb 25
We use Hawkesworth every year for our PAT testing. The appointments team are always very helpful and the engingineers are always prompt, smart and contact us when on route so we are ready for their arrival. The service is excellent all round.
We are extremely happy with the service Hawkesworth provide us for Electrical Testing and PAT Testing. They are fantastic to work with, and have a high level of customer services. Thank you so much to Tracy and the team.
Sue Roman
07:12 08 Oct 24
A 5-star service, really impressed by communications and the organisation of our visit. Two engineers arrived at 7am, ideal timing for a busy GP surgery, they were able to PAT our waiting areas and reception offices before the phones went live at 8am. They were so polite, efficient and made the whole procedure painless. Would definitely recommend for PAT tests and will consider other services in the future. "BIG THANKS" to Michael Fisher and his colleague who visited us on 25/09/2024 - a great job!!
Lesley Frances
09:23 19 Sep 24
This company keep you updated all the time and are very reasonably priced. I would highly recommend them.
Zahid Ali
01:44 14 Sep 24
Maria Lyons
16:49 31 Aug 24
Friendly and efficient service
Kezia Butler
17:47 20 Aug 24
Hawkesworth offered an excellent service. They were very efficient and friendly . We would Highly recommend their service.
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Kez Gough
09:57 14 Aug 24
“Excellent service!! Report very easy to follow, will definitely be using Hawkesworth again!! Highly recommended.
Stephanie Ashdown
14:38 10 Jun 24
We are a large GP practice in Surrey with many items that needed PAT testing but the engineer was not phased by this and dealt with them all efficiently and didn't mind waiting for surgeries to finish before he could get into certain rooms. Excellent!
Dee O'Hear
12:33 25 Apr 24
We recently had Hawkesworth Appliance Testing out to carry out PAT testing at our Carluke site. Services from very 1st contact was fantastic and the lads who attended very polite and efficient. I would recommend them to any business that required this work to be carried out - Thanks to all your team
Janey Sandy
12:55 22 Apr 24
I was struggling to find a company to PAT test our appliances at our offices in Southampton. I found Hawkesworth via an internet search and emailed a query. I had an answer and illustration on the same day and had booked in for an engineer to visit. The engineer turned up on time and was very efficient and friendly. I will definitely use Hawkesworth in the future. Thank you
Steve Spiller
09:54 18 Mar 24
Used this company for many years. Easy booking process, reasonable fee. Testers always understand we have a busy working environment and work with us to limit disruption while making sure a through examination is done. Very helpful at locating tools which sometimes have not been returned to their homes, so will have a good look around and find and test them wherever they have been left which is very helpful for us.

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