Blog Banner

Blog

PAT Testing for Shopping Centres and Retail Estates

Share via:

A shopping centre or retail estate is rarely one electrical environment. It is dozens of units under a single roof, each with its own equipment, occupier, and trading hours, which is what sets PAT testing here apart from testing a standalone shop. We work with major retail operations, and handled as one coordinated programme rather than dozens of separate jobs; PAT testing across an estate is far easier to keep on top of. In most centres, each retail tenant looks after the portable appliances inside their own unit, while the landlord or management company covers the communal areas and any equipment they supply.

 

Who Is Responsible for PAT Testing in a Shopping Centre? 

Responsibility follows control. Under the Electricity at Work Regulations 1989, the duty to keep electrical equipment in a safe condition sits with whoever has control of the premises. In practice, the ultimate responsibility rests with the employer, who often passes the day-to-day job to a member of staff known as the duty holder. 

In a shopping centre, that splits cleanly: 

  • Each retail tenant is responsible for the portable appliances inside their own unit. 
  • The landlord or management company is responsible for communal areas and any landlord-supplied equipment, such as management suite appliances, communal kitchen equipment, and cleaning machinery. 

Setting out who owns what early on keeps the whole estate covered and stops equipment falling through the gaps between a tenant and the management team. 

What Equipment Needs PAT Testing Across a Retail Estate? 

As a general rule, anything that plugs into the mains should be tested. Across a retail estate that adds up to a lot of appliances, and the mix changes from one unit to the next. 

Inside individual units you will typically find: 

  • Tills and card machines 
  • Back-of-house kettles and microwaves 
  • Computers and monitors 
  • Display and window lighting rigs 
  • Garment steamers in fashion retail 

In communal and management areas, the list usually includes cleaning equipment, vending machines, and appliances in the management suite. Each appliance goes through a visual examination, which checks the casing, cable, plug, and fuse, followed by up to three electrical tests: earth continuity, insulation resistance, and lead polarity. You can read more about commercial PAT testing and how each check works. 

 

How to Coordinate PAT Testing Across Multiple Retail Units 

This is where a multi-unit estate is genuinely different from a single shop, and it is where we do the heavy lifting for you. 

We plan testing across units to keep disruption to trade to a minimum, working out of hours and at weekends at no extra charge so units can be tested before they open or after they close. That approach is exactly how we support Build-A-Bear across their retail stores throughout the UK, working alongside their estates team with one dedicated point of contact managing the whole programme. 

Every visit produces two deliverables. You get a PAT testing certificate confirming the appliances have been tested, plus an itemised report listing every item by room, with photos of anything that failed and the reason why. Rolled up across the estate, that gives the management company a clear, unit-by-unit picture of where things stand at any point. 

Where an appliance fails, our engineers carry out minor remedial works such as replacing a plug or fuse as part of the visit where practicable. Anything that cannot be made safe on the spot is labelled and taken out of use, so it is easy to see what needs repair or replacement. 

 

Book PAT Testing for Your Shopping Centre or Retail Estate

If you manage a shopping centre or a multi-tenant retail estate, we can bring the whole site into one coordinated testing programme. With a network of 200+ fully accredited, City & Guilds certified and DBS checked engineers covering the UK and Ireland, out-of-hours and weekend testing at no extra charge, and clear reporting per unit, we make it straightforward to keep the entire estate safe and compliant. 

To talk through your estate and get costs, request a quote and we will take it from there. 

 

Picture of Michael Kiddle

Michael Kiddle

Managing Director of Hawkesworth and a nationally recognised leader in electrical and fire safety, Michael (GIFireE) directs one of the UK's leading compliance companies, safeguarding thousands of businesses each year. Through his voluntary Safe Home Initiative, he has identified and removed thousands of dangerous household appliances from vulnerable people's homes, replacing each one with a safe alternative free of charge.

Our Google Reviews

4.9
Based on 214 reviews
powered by Google
David Moncur profile picture
David Moncur
05:59 29 Jul 26
Really great service from Hawkesworth with excellent and prompt communication too. Will use again.
Jake Felton profile picture
Jake Felton
12:10 06 Jul 26
Did not do a proper job.
Nilesh Thanki profile picture
Nilesh Thanki
14:14 01 Jul 26
Dean came to do a PAT test at my home office, was polite and professional throughout. Work was done quickly and without fuss.
Peter Szabo profile picture
Peter Szabo
15:47 29 Jun 26
I organised a pat testing for three different days. Always early, before work - they said no problem. I woke up every time, left the family early - and they always failed to attend.
I said I would not rebook it after the third time, no need to come. Sent emails - not calls.
They turned up - the guy was understanding and left, no abuse, no hard feelings. Nice chap.
But they keep rescheduling the visit (haven't spoken since), no replies to my emails and now I received an invoice for a failed visit.
When they failed to come out at 8am thrice and I woke up and left the family early for no good reason at all.
No comment but another email and it all goes to the lawyers - beware of their business ethics.
Matthew Brake profile picture
Matthew Brake
10:20 26 Jun 26
Hawkesworth arranged my date and time efficiently and on the day the representative was both thorough and efficient. Thanks very much indeed!
Beverley Archer profile picture
Beverley Archer
11:44 18 Jun 26
A great company to work with, helpful and have lots of useful advice. The process was efficient and easy to use. Engineers are prompt, friendly and polite and get the job done.
I would recommend highly as an ideal company to use for safety tests etc, in particular if you need PAT tests carried out for remote or home workers !
Michelle Mottershead profile picture
Michelle Mottershead
07:23 05 Jun 26
I've used Hawkesworth PAT testing services historically and always found them to be super quick and very efficient at the job. This hasn't changed, having had to request their support on some recent work and did a brilliant job as always. The certs were sent across super quick as well ensuring our compliance records were up to date.
Julie Hutson profile picture
Julie Hutson
09:37 02 Apr 26
We have been using Hawkesworth for many years. They provide a first class service, with friendly knowledgeable staff.
Kealey Manvell profile picture
Kealey Manvell
17:58 19 Feb 26
Great service - arrived on time to carry out PAT testing with no fuss! Would highly recommend!
Kirsty Jones profile picture
Kirsty Jones
14:39 19 Feb 26
Easy communication with a reliable and efficient service.
Steve Widnell profile picture
Steve Widnell
09:55 18 Feb 26
Friendly, efficient and helpful service from the engineer
L Vaughan profile picture
L Vaughan
14:53 11 Feb 26
Can I just say that Alistair was a great ambassador for your company and was really efficient, professional and friendly.
Paul Cowell profile picture
Paul Cowell
15:35 28 Jan 26
We had our yearly Pat Testing completed. The operative was very friendly and helpful. I would recommend to anyone who is considering using Hawkesworth and we will definitely be using them moving forward annually ...
Sophie Hodkinson profile picture
Sophie Hodkinson
16:36 13 Jan 26
Both very professional, approachable and very well organised, which made the whole process run smoothly. Everything was explained clearly, disruption was kept to a minimum, and it was obvious they take pride in doing the job properly.

Several people commented on how efficient and pleasant you were to deal with.

Thanks again for your hard work — it was genuinely appreciated. We would be more than happy to have the same engineers again next year.
Chris Holbrow profile picture
Chris Holbrow
16:04 11 Dec 25
I’ve been using Hawkesworth for over seven years across various businesses for PAT testing, and they have consistently delivered an outstanding service. The booking and planning team are always friendly, helpful, and efficient, making the process smooth from start to finish.
The engineers they send are professional, polite, and trustworthy, qualities that really matter when working on-site in financial businesses. Our regional office managers have repeatedly commented on how impressed they were with the care and consideration shown during testing, both for our property and our staff.
Hawkesworth truly go above and beyond to provide a turnkey solution that ensures PAT testing is carried out correctly and with minimal disruption. I would 100% recommend them to anyone looking for a reliable, customer-focused company.

Thank you, Hawkesworth!
Nicholas Burn profile picture
Nicholas Burn
11:42 04 Dec 25
As a new customer of Hawkesworth, I wanted to share my positive experience after using multiple services. From the moment I submitted an online enquiry, I received an immediate response—Debbie was incredibly helpful in explaining all the services Hawkesworth offers.

The follow-up process was seamless, with appointments scheduled promptly and honored as agreed. Every engineer who visited our site delivered exceptional service. They kept us informed about upcoming visits, arrived on time, and throughout the work, they were attentive to our company’s needs, going above and beyond to ensure excellent customer care.
The services provided included PAT testing, fire extinguisher checks, and emergency lighting inspections.

Based on this experience, I would highly recommend Hawkesworth to other businesses.
Gaby Wilks profile picture
Gaby Wilks
07:20 28 Oct 25
GeneFirst Ltd has been using Hawkesworth Appliance Testing for the last 2 years at our current site location.
Last year I had the pleasure of meeting Kobla Dogbatse the PAT engineer from Hawkesworth and he was fantastic.
Kobla, was efficient and thorough with his work, he was polite and pleasure to have on site.
He was respectful to all staff members by trying to limit any distraction or disturbance when conducting his work on any appliances that the team would be using.
This year I was lucky enough to have Kobla come back and I was thrilled to have him back as I knew the work would be done to the highest standards.
I allowed him to continue with his work without supervision and once finished he came into my office with a smile on his face and said everything is done and its all good.
I would highly recommend Hawkesworth to other companies as they are efficient with their communication and their engineers are a pleasure to have on site.
Thank you again for the great work and I hope to continue using your services in the future.

Related