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EICR Insurance Requirements: Why Your Broker Demands a ‘Satisfactory’ EICR This Quarter

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Michael Kiddle

Managing Director of Hawkesworth and a nationally recognised leader in electrical and fire safety, Michael (GIFireE) directs one of the UK's leading compliance companies, safeguarding thousands of businesses each year. Through his voluntary Safe Home Initiative, he has identified and removed thousands of dangerous household appliances from vulnerable people's homes, replacing each one with a safe alternative free of charge.

Insurance brokers aren’t chasing EICRs for paperwork. They’re chasing them because commercial policies without current electrical safety certificates can become invalid when you actually need to claim. 

Commercial property insurance renewal season brings the same question every year: can you provide a current, satisfactory EICR? If you can’t, your renewal gets complicated fast. 

Insurers are tightening their risk assessment criteria. An unsatisfactory EICR can directly impact renewal terms, excess levels and policy validity.

 

Understanding ‘Satisfactory’ vs ‘Unsatisfactory’ EICR Classifications 

EICR reports classify electrical defects using specific codes: 

  • C1 (Danger Present): Immediate risk requiring urgent action. Power to affected circuits must be isolated until repairs are completed 
  • C2 (Potentially Dangerous): Significant risk if left unaddressed but doesn’t require immediate power isolation 
  • C3 (Improvement Recommended): Installation isn’t dangerous, but upgrades would enhance safety 

Any EICR containing C1 or C2 codes is classified as unsatisfactory. Only reports with C3 codes or no codes at all count as satisfactory. 

For insurance purposes, an unsatisfactory EICR is treated the same as having no EICR. Your broker needs proof that identified defects have been fixed and the installation retested.

 

Why Commercial Insurance Policies Demand Current Electrical Certificates 

Insurers assess risk based on property maintenance. EICR testing proves you’re actively managing electrical safety risks. 

Properties without current EICRs represent higher risk. Faulty wiring causes fires. Electrical faults cause injuries. Both result in expensive claims. 

The Electricity at Work Regulations 1989 require employers to maintain electrical systems in safe condition. Insurance companies use compliance with these regulations as a baseline for coverage. 

Commercial properties need EICR testing every 3-5 years depending on building type. Standard offices typically need testing every five years. Higher-risk environments need more frequent inspections.

 

What Happens When Your EICR Expires or Comes Back Unsatisfactory 

Insurance claims following electrical incidents trigger detailed investigation. The insurer requests your most recent EICR certificate. 

If your EICR expired and you haven’t arranged retesting, the insurer can argue you failed to maintain the property properly. The claim gets questioned or rejected. 

If your EICR is unsatisfactory and remedial work hasn’t been completed, you knew about electrical defects and didn’t fix them. The insurer won’t cover losses resulting from known, unaddressed problems.

 

Why Q1 Creates Pressure on EICR Testing Availability 

Many commercial insurance policies renew on April 1st, making the first quarter extremely busy for electrical testing. 

Brokers start chasing EICR certificates in January and February. Properties without current certificates face higher premiums or coverage refusal. 

Waiting until March creates problems. Testing slots fill up quickly. If your inspection identifies C1 or C2 defects, you need time to complete remedial work and arrange retesting before renewal.

 

How Landlords Face Additional Pressure From Tenants 

Landlords deal with pressure from two directions: 

  • Insurance brokers want satisfactory EICRs for policy renewals 
  • Tenants want proof the building meets electrical safety standards 

Many commercial lease agreements require landlords to maintain all building systems to current safety standards. A satisfactory EICR demonstrates compliance. 

Tenants need to provide their own business insurance. Their insurers ask whether the building has current electrical safety certification. Without a landlord’s satisfactory EICR, tenants struggle to get comprehensive coverage.

 

Getting EICR Testing Completed Before Renewal Deadlines 

To avoid renewal complications: 

  • Check when your current EICR expires and book testing immediately if approaching expiry 
  • Contact your broker to confirm exactly what electrical safety documentation your insurer requires 
  • Schedule EICR testing with enough lead time to handle potential remedial work 
  • Budget for potential remedial work costs alongside the inspection fee 
  • Keep copies of all certificates and send updated documentation to your broker immediately 

 

Don’t assume your installation will pass. Even well-maintained buildings can have electrical issues that only become apparent during thorough testing. 

Working with an experienced compliance provider ensures remedial works are prioritised correctly, reports are issued promptly, and certification meets insurer requirements. 

Is your broker asking for a current EICR? Book your inspection with Hawkesworth today to ensure a ‘Satisfactory’ start to your renewal. 

Our Google Reviews

4.9
Based on 214 reviews
David Moncur profile picture
David Moncur
3 months ago
Really great service from Hawkesworth with excellent and prompt communication too. Will use again.
Nilesh Thanki profile picture
Nilesh Thanki
4 months ago
Dean came to do a PAT test at my home office, was polite and professional throughout. Work was done quickly and without fuss.
Matthew Brake profile picture
Matthew Brake
4 months ago
Hawkesworth arranged my date and time efficiently and on the day the representative was both thorough and efficient. Thanks very much indeed!
Beverley Archer profile picture
Beverley Archer
4 months ago
A great company to work with, helpful and have lots of useful advice. The process was efficient and easy to use. Engineers are prompt, friendly and polite and get the job done. I would recommend highly as an ideal company to use for safety tests etc, in particular if you need PAT tests carried out for remote or home workers !
I've used Hawkesworth PAT testing services historically and always found them to be super quick and very efficient at the job. This hasn't changed, having had to request their support on some recent work and did a brilliant job as always. The certs were sent across super quick as well ensuring our compliance records were up to date.
Julie Hutson profile picture
Julie Hutson
7 months ago
We have been using Hawkesworth for many years. They provide a first class service, with friendly knowledgeable staff.
Kealey Manvell profile picture
Kealey Manvell
8 months ago
Great service - arrived on time to carry out PAT testing with no fuss! Would highly recommend!
Kirsty Jones profile picture
Kirsty Jones
8 months ago
Easy communication with a reliable and efficient service.
Steve Widnell profile picture
Steve Widnell
8 months ago
Friendly, efficient and helpful service from the engineer
L Vaughan profile picture
L Vaughan
8 months ago
Can I just say that Alistair was a great ambassador for your company and was really efficient, professional and friendly.
Paul Cowell profile picture
Paul Cowell
9 months ago
We had our yearly Pat Testing completed. The operative was very friendly and helpful. I would recommend to anyone who is considering using Hawkesworth and we will definitely be using them moving forward annually ...
Sophie Hodkinson profile picture
Sophie Hodkinson
9 months ago
Both very professional, approachable and very well organised, which made the whole process run smoothly. Everything was explained clearly, disruption was kept to a minimum, and it was obvious they take pride in doing the job properly. Several people commented on how efficient and pleasant you were to deal with. Thanks again for your hard work — it was genuinely appreciated. We would be more than happy to have the same engineers again next year.
Chris Holbrow profile picture
Chris Holbrow
10 months ago
I’ve been using Hawkesworth for over seven years across various businesses for PAT testing, and they have consistently delivered an outstanding service. The booking and planning team are always friendly, helpful, and efficient, making the process smooth from start to finish. The engineers they send are professional, polite, and trustworthy, qualities that really matter when working on-site in financial businesses. Our regional office managers have repeatedly commented on how impressed they were with the care and consideration shown during testing, both for our property and our staff. Hawkesworth truly go above and beyond to provide a turnkey solution that ensures PAT testing is carried out correctly and with minimal disruption. I would 100% recommend them to anyone looking for a reliable, customer-focused company. Thank you, Hawkesworth!
Nicholas Burn profile picture
Nicholas Burn
11 months ago
As a new customer of Hawkesworth, I wanted to share my positive experience after using multiple services. From the moment I submitted an online enquiry, I received an immediate response—Debbie was incredibly helpful in explaining all the services Hawkesworth offers. The follow-up process was seamless, with appointments scheduled promptly and honored as agreed. Every engineer who visited our site delivered exceptional service. They kept us informed about upcoming visits, arrived on time, and throughout the work, they were attentive to our company’s needs, going above and beyond to ensure excellent customer care. The services provided included PAT testing, fire extinguisher checks, and emergency lighting inspections. Based on this experience, I would highly recommend Hawkesworth to other businesses.
Gaby Wilks profile picture
Gaby Wilks
12 months ago
GeneFirst Ltd has been using Hawkesworth Appliance Testing for the last 2 years at our current site location. Last year I had the pleasure of meeting Kobla Dogbatse the PAT engineer from Hawkesworth and he was fantastic. Kobla, was efficient and thorough with his work, he was polite and pleasure to have on site. He was respectful to all staff members by trying to limit any distraction or disturbance when conducting his work on any appliances that the team would be using. This year I was lucky enough to have Kobla come back and I was thrilled to have him back as I knew the work would be done to the highest standards. I allowed him to continue with his work without supervision and once finished he came into my office with a smile on his face and said everything is done and its all good. I would highly recommend Hawkesworth to other companies as they are efficient with their communication and their engineers are a pleasure to have on site. Thank you again for the great work and I hope to continue using your services in the future.
Trish Connor profile picture
Trish Connor
2 years ago
Hawkesworth is a trustworthy reliable company who have been servicing our commercial sites for many years. The process to request is easy and the work undertaken is top class. The site visit engineers are thorough and respectable of our premises and are always happy to help with any queries we may have
Shirley Taylor profile picture
Shirley Taylor
2 years ago
Excellent service from all of the team. From the initial booking in to the PAT test and report received. Very professional and kept updated of status every step of the way. I would highly recommend. Good pricing too which is a bonus in the current climate!
Fiona Duncan profile picture
Fiona Duncan
2 years ago
Excellent company to deal with. Always reliable with pleasant professional staff. Can't fault.
Martin Smith profile picture
Martin Smith
2 years ago
We have used Hawkesworth for a number of years. the staff and Engineers are very helpful. If a plan changes we are informed straight away. Great service.
Andrew Coulson profile picture
Andrew Coulson
2 years ago
Excellent service. Reliable, efficient and detailed reporting! Absolutely recommended.
Antony Farthing profile picture
Antony Farthing
2 years ago
We use Hawkesworth every year for our PAT testing. The appointments team are always very helpful and the engingineers are always prompt, smart and contact us when on route so we are ready for their arrival. The service is excellent all round.
We are extremely happy with the service Hawkesworth provide us for Electrical Testing and PAT Testing. They are fantastic to work with, and have a high level of customer services. Thank you so much to Tracy and the team.
Sue Roman profile picture
Sue Roman
2 years ago
A 5-star service, really impressed by communications and the organisation of our visit. Two engineers arrived at 7am, ideal timing for a busy GP surgery, they were able to PAT our waiting areas and reception offices before the phones went live at 8am. They were so polite, efficient and made the whole procedure painless. Would definitely recommend for PAT tests and will consider other services in the future. "BIG THANKS" to Michael Fisher and his colleague who visited us on 25/09/2024 - a great job!!
Lesley Frances profile picture
Lesley Frances
2 years ago
This company keep you updated all the time and are very reasonably priced. I would highly recommend them.
Zahid Ali profile picture
Zahid Ali
2 years ago
Maria Lyons profile picture
Maria Lyons
2 years ago
Friendly and efficient service
Kezia Butler profile picture
Kezia Butler
2 years ago
Hawkesworth offered an excellent service. They were very efficient and friendly . We would Highly recommend their service. Treetops Nursery Bootle
Kez Gough profile picture
Kez Gough
2 years ago
“Excellent service!! Report very easy to follow, will definitely be using Hawkesworth again!! Highly recommended.
We are a large GP practice in Surrey with many items that needed PAT testing but the engineer was not phased by this and dealt with them all efficiently and didn't mind waiting for surgeries to finish before he could get into certain rooms. Excellent!
Dee O'Hear profile picture
Dee O'Hear
2 years ago
We recently had Hawkesworth Appliance Testing out to carry out PAT testing at our Carluke site. Services from very 1st contact was fantastic and the lads who attended very polite and efficient. I would recommend them to any business that required this work to be carried out - Thanks to all your team
Janey Sandy profile picture
Janey Sandy
2 years ago
I was struggling to find a company to PAT test our appliances at our offices in Southampton. I found Hawkesworth via an internet search and emailed a query. I had an answer and illustration on the same day and had booked in for an engineer to visit. The engineer turned up on time and was very efficient and friendly. I will definitely use Hawkesworth in the future. Thank you
Steve Spiller profile picture
Steve Spiller
3 years ago
Used this company for many years. Easy booking process, reasonable fee. Testers always understand we have a busy working environment and work with us to limit disruption while making sure a through examination is done. Very helpful at locating tools which sometimes have not been returned to their homes, so will have a good look around and find and test them wherever they have been left which is very helpful for us.

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