PAT TestingNorthGene, based in Newcastle-upon-Tyne, is a leading provider of DNA relationship testing in the UK, serving a diverse client base including private individuals, law firms, family courts, universities, the NHS, and Public Health England. The company provides a range of services from at-home DNA sample collection to laboratory analysis, ensuring accurate and reliable results.
Given the sensitive nature of the work and the biological specimens they handle, maintaining the safety and functionality of their laboratory equipment is critical. Hawkesworth partners with NorthGene to provide annual PAT testing, ensuring all equipment remains compliant, safe, and fully operational.
The Challenge
Laboratory equipment in testing facilities is crucial to the accuracy and efficiency of the work. With expensive and workflow-critical equipment like freezers, microscopes, and centrifuges, regular maintenance is necessary to avoid costly malfunctions. Malfunctioning equipment could lead to compromised DNA samples, delays in testing, and even the loss of valuable data.
For NorthGene, there is also a significant health and safety responsibility when working with biological specimens. Damaged equipment has the potential to overheat, spark, or cease functioning altogether, increasing the risk of contamination and compromising the integrity of the samples.
Our Solution
Hawkesworth provides a comprehensive electrical equipment testing service to NorthGene, covering both office equipment and sensitive laboratory platforms. Our testing includes:
- Annual PAT Testing: We perform thorough checks on all electrical equipment, ensuring everything from freezers and UV cabinets to centrifuges and block heaters are compliant and fully operational.
- Onsite Repairs and Quarantine: If any equipment fails the test, our engineers can either fix minor issues immediately or quarantine malfunctioning items, allowing NorthGene to quickly arrange repairs and minimise downtime.
- Adherence to Strict Health & Safety Regulations: Laboratories have stringent health and safety requirements. We ensure full compliance with all guidelines, including providing specialised risk assessments and method statements (RAMS) to address any additional safety concerns. Our engineers also wear specific PPE and follow enhanced security clearance procedures as requested.
“We’ve been working with Hawkesworth for several years and are delighted with the level of service we receive. The engineer is always professional and mindful of their surroundings, and supplies us with a detailed report after the work is done.”
– Operations Manager, NorthGene
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